Contact & Return Policy

Contact Us

We're here to help.

Whether you have questions about our products, an order, shipping, returns, or general inquiries, the @eeze team is ready to assist you.

Customer Support

Email: contact@whitesandslabs.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM [PST]

We aim to respond to all inquiries within 1–2 business days.

Order Support

When contacting us about an order, please include:

  • Your order number
  • The name used on the order
  • A brief description of your question or concern

Thank you for choosing @eeze. We appreciate your trust and look forward to supporting your wellness and recovery journey.

Return & Refund Policy

Last Updated: [May 30, 2026]

At @eeze, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

  • Opened or used creams, lotions, gels, or topical products
  • Products with broken safety seals
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it promptly.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The product is defective

How to Start a Return

To request a return, please contact us at:

Email: info@whitesandslabs.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will provide instructions for completing your return.

Questions?

If you have any questions regarding our return policy, please contact us. We're committed to providing a positive experience with every @eeze purchase.